Returns & Exchanges

At Primal Kitchen, we stand behind the quality of our real-food pantry staples. If you are not completely satisfied with your order, please contact us within 30 days of purchase for a resolution.

Return Process

• 1.
  Contact Support

  Reach out to our customer excellence team with your order number and a brief explanation of the issue with your product.

• 2.
  Provide Verification

  For items damaged during transit or quality concerns, please attach a photo of the product and the batch code found on the packaging.

• 3.
  Review Process

  Our team will review your request within 2-3 business days to determine eligibility for a replacement or a full refund.

• 4.
  Receive Resolution

  Once approved, a refund will be issued to your original payment method or a replacement shipment will be dispatched at no additional cost.